(1) website(s) that may be accessed at https://smartyzedetect.com/ or any of its sub-domains (“Sites”),
(2) services accessible through the Site(s) (“Web Apps”),
(3) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), and
(4) software that may be downloaded and installed on your computer systems to access services (“PC Apps”), and
Additional information on our privacy practices may be provided in other documents such as offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the Service.
Registration. In order to use the Services, we may ask you to provide certain Personal Information when you create an account on SmartyzeDetect Web Apps, Mobile Apps or register PC Apps. We may ask you to submit the following types of Personal Information: first and last name, country, and email address.
Videos. For providing SmartyzeDetect’s Services, we collect, process, and store the videos that you take with camera systems ( which you have registered with SmartyzeDetect) for various time periods depending on your configurations, and settings. This may include capturing and emailing to you portions of the videos, as part of a notification or analyzing the data to identify motion or other events. We may process Personal Information from your cameras connected to SmartyzeDetect products so that we can send you alerts when something happens (like when a person is detected).
Audio. As part of your use of SmartyzeDetect products and services, we collect, process, and may store audio provided by you via the SmartyzeDetect Mobile Apps or PC apps. This may include audio clips recorded by you for the purpose of playback of the clip at the time of an alert or live audio which is only played back during a live view of a camera when initiated by you.
Customer support. We may collect information through your communications with our customer support or other communications that you may send us.
Diagnostic Information. We collect diagnostic information including IP addresses, and other non-personally identifiable information (for example, the user-agent of the browser accessing our websites or apps) about your device, from our PC Apps, Web Apps and Mobile Apps to improve the Services offered to you.
Product Usage. We collect information related to your use of our products and services, and statistics about the performance of SmartyzeDetect devices and services. This information may include error rates, usage frequency, feature usage and other performance information.
Federated Login. If you access our Services using one of our federated account logins (such as Google), we may receive Personal Information about you such as your name and email address. Any Personal Information that we collect from Federated Login accounts may depend on your account’s privacy settings at the identity provider.
Third party Personal Information. If you choose to provide us with a third party's Personal Information (such as name, email), you must ensure that you have the third party's permission to do so. Examples include (but not limited to) providing us with the names that you associate with account users, or names and email addresses inviting a user to share access to your account.
We may use your Personal Information for the following purposes:
a. Provide you with the Service and communicate with you. We will use your Personal Information to deliver our Services and to interact with you directly.
b. Maintain, improve and develop products and Services. We will use your Personal Information to ensure our Services are working as intended and to make improvements to our Services. We will also use the information we collect in existing Services to help us develop new ones or to customize Services for you.
c. Internal data analyses. We use Personal Information for internal analytics to understand how our Services are used.
d. Protect our firm, prevent fraud and secure our products. We may use your Personal Information to protect our firm, our customers, or our websites.
e. Compliance with law. We may use your Personal Information as required by applicable laws and regulations or requested by any judicial process or governmental agency having or claiming jurisdiction over SmartyzeDetect.
We may share Personal Information in the following ways or as otherwise disclosed to you at the time of data collection:
a. With service providers. We may share Personal Information with our service providers who perform services on our behalf based on our instructions and in compliance with appropriate confidentiality and security measures. Examples of services include: sending service related communications based on your notification preferences to your e-mail address using an email service provider.
b. With friends and/family you invite. You can decide to share your SmartyzeDetect linked camera access to friends and/or family.
d. We may share information for legal reasons. We will share Personal Information with companies, organizations or individuals outside of SmartyzeDetect if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
1. meet any applicable law, regulation, legal process or enforceable governmental request
3. detect, prevent, or otherwise address fraud, security or technical issues or
4. protect against harm to the rights, property or safety of SmartyzeDetect, our customers or the public as required or permitted by law.
You have certain rights regarding the Personal Information we maintain about you and certain choices about what Personal Information we collect from you, how we use it, and how we communicate with you.
a. You can opt out of receiving SmartyzeDetect notifications. To stop receiving SmartyzeDetect notifications (push messaging and e-mail), you may switch off notifications by using the setting under the Account section on the “Mobile App”. You can reverse this anytime by toggling the same setting to start receiving all notifications again.
b. You can choose not to install our applications. This choice may limit your ability to use the Services.
c. You can delete your account. However, if you delete your account, you may not be able to fully use the Service.
To update your preferences, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.
Retention of Personal Information
We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request its deletion, unless we are allowed or required by law to keep the information for a longer period. We have established time limits for certain data deletion, taking into account the type of services provided in the context of the Services, the length of our relationship with you, and mandatory retention periods.
We use Razorpay (which is Payment Card Industry Data Security Standard compliant) for processing payments, when you purchase a license for PC Apps from SmartyzeDetect.
We do not store your card data. You may refer to the Razorpay terms, for its storage compliance with PCI-DSS. For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com